Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

Payment methods are made through Stripe and PayPal

How long will delivery take?

Although orders may ship sooner. Pre-Made designs can take 5-7 business days to process. Custom designs can take 7-10 business days to process. Business days are Monday-Friday. Shipping happens after processing time. Standard shipping is 3-5 business days once the order has shipped. Delays are to be expected during COVID-19 as well as holidays.  

Shipping and return policy
*Standard processing time is 5-7 business days (this means the time it may take to process and ship your order. ) Processing time begins the following business day after your order is placed and does not include shipping time. *Standard shipping is 3-5 business days once the order has shipped. Delays are to be expected during COVID-19 as well as holidays. * Processing times for custom orders is 7-10 business days. *Once your order has shipped it is no longer our responsibility. We are not responsible for lost or stolen packages. For lost or stolen packages please file a claim with the post USPS. ​ *NO REFUNDS OR EXCHANGES* *Exceptions* 1). if we make a mistake on our end in which case we will be happy to rectify the situation. If the item is in stock you will receive a replacement, if it is not in stock we will issue a refund. Or 2). The item is not in stock in which case we will issue a refund. *Due to safety and health concerns we will not be accepting any returns or exchanges. No exceptions.
How secure is shopping in the Online Shop? Is my data protected?

To protect all customer information transmitted through our wesite, we use advanced 128-bit Secure Socket Layer (SSL) encryption provided by Comodo.

What exactly happens after ordering?

After ordering you will receive an email that your order was received. Once your order is shipped you will receive an email that your order has been shipped along with your tracking information.

Do I receive an invoice for my order?

You will only receive an invoice for some custom items that are not listed on the website or for bulk items. All other purchase can be made through the online store.